This Shipping Policy applies to all products purchased through https://iupilon.com.
Iupilon.com is committed to delivering the product in perfect condition at the address indicated by the customer in the checkout page. To optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.
Iupilon.com currently only serves Canada, United States, Australia, United Kingdom, and Ireland. However, it also depends on the products that not may available for all the above countries.
Iupilon.com orders are shipped and delivered on business days (Monday to Friday & 9:00 AM to 5:00 PM). For security reasons, Iupilon.com will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
Shipping costs may vary depending on the weight of the product, the shipping company, and the buyer’s delivery location. Shipping charges will be calculated and shown at checkout.
ORDER PROCESSING TIMES
Orders will be shipped 1-5 business days after purchase.
Note: Order processing times and shipping times are different.
Our products are shipped from our warehouses in different parts of the world. Shipping times may vary depending on the customer’s delivery location and shipping service. Shipping times will be calculated and shown at checkout.
Iupilon.com will provide the tracking numbers as soon as possible days after the item is shipped. Once your order has been processed, a notification will be sent to the email address you provided at checkout. It will contain a tracking number so you can track your order to your door.
Iupilon.com is not responsible for delays in shipping or delivery due to natural or uncontrollable events. Additionally, Iupilon.com is not responsible for delays related to the courier itself. Unfortunately, we do not have control over these delays. Transit time does not include Sundays or Holidays.
If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned, and extra charges may apply for shipping costs.
WRONG DELIVERY ADDRESS
Iupilon.com will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.
SECURE DELIVERY ADDRESS
Iupilon.com recommends customers provide a secure delivery address; Iupilon.com will not ship to any address other than the customer’s billing or shipping address. No exceptions. Iupilon.com is not responsible for lost or stolen parcels.
Each delivery is considered made from the moment in which Iupilon.com makes the product available to the buyer, which is materialized through the control system used by the courier company.