Our policy is valid for a period of 14 calendar days from the date of the delivery. If you receive your order and are not satisfied for any reason, you can return the product for a refund. If the period of 14 days has lapsed since the delivery, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- The product is defective
- The product must be unopened
- The product must be in original packaging
- The product must be unused
- The product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order, or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Sale and clearance items
Only regular priced items may be returned; unfortunately, sale or clearance items cannot be returned.
Shipping items
In order to return an order, you must contact us first.
Returns can be mailed to 6650 NE Mt. St. Helens, C/O HKW-CYNZ, Portland, Oregon 97252. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to inspect it reasonably, then we may reject a refund.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to [email protected].
This document was last updated on June 5, 2020